04 SUPPORT GUIDE

Send the question to the team that can act.

IM7 can review its own pages and links. Only the relevant game operator can handle an account, payment or bonus.

Choose a support route
I7
IM7 EDITORIAL

Page and link questions

Corrections, site navigation, policies and listing details.

01
APP
THIRD-PARTY OPERATOR

Player and payment questions

Sign-in, verification, deposits, withdrawals and gameplay.

02

Scope at a glance

What IM7 can—and cannot—help with

The right destination keeps sensitive information away from someone with no account access.

I7

IM7 editorial support

Use the website route when something published here is inaccurate, outdated or difficult to reach.

  • A description that needs correction
  • An IM7 page or navigation link that is broken
  • A question about this privacy policy or disclaimer
  • A request to review an external destination
APP

The game's official support

Use verified in-app or operator channels for anything tied to money or a player profile. IM7 cannot inspect or modify third-party records.

  • Login, password or device access
  • A pending deposit or withdrawal
  • KYC documents and account verification
  • A missing bonus, restricted account or game result

Before writing

Prepare a message support can use

  1. Name the exact service. Include the page title, app name and destination URL rather than saying only “the game.”
  2. Give a short timeline. Explain what you did, when it happened and what appeared on screen.
  3. Redact private details. Never send IM7 a password, OTP, card number, unmasked identity document or remote-access code.
  4. Stay inside official channels. For operator support, start from the verified app or website and keep the ticket reference.